Refund policy

Return & Refund Policy

Store Name: Qudrat K Rang
Email: herbaloil873@gmail.com

At Qudrat K Rang, customer satisfaction is important to us. We carefully inspect and pack our products before dispatch. Please read the following policy regarding returns, replacements, and refunds.

Return & Replacement Eligibility

We accept return or replacement requests in the following situations:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product received is significantly different from what you ordered.

  • The parcel is incomplete or missing an item from your order.

To request a return or replacement, please contact us within 7 days of receiving your order.

Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, opened, used, or tampered-with products are generally not eligible for return or refund.

Products must be returned in their original condition and packaging where applicable.

How to Request a Return or Replacement

Please email us at herbaloil873@gmail.com with:

  • Your order number

  • Your name and contact number

  • Reason for the return

  • Clear photos of the product and packaging

  • Video evidence may be requested for damaged or incorrect items

Our team will review your request and inform you whether it qualifies for a return, replacement, or refund.

Refund Policy

If your return is approved and a refund is applicable:

  • Refunds will be processed after the returned product has been received and inspected.

  • The refund amount will depend on the circumstances of the approved claim.

  • Shipping charges may be non-refundable unless the return is due to an error on our part or a damaged/incorrect product.

Replacement

Where appropriate, we may offer a replacement product instead of a refund. Replacement availability depends on stock.

Returns Due to Change of Mind

Returns or refunds due to change of mind, incorrect product selection, or simply not wanting the product after delivery may not be accepted.

For COD orders that have already been dispatched, customers are requested to accept the parcel unless there is a valid issue with the order.

Failed or Refused Deliveries

If a customer refuses or fails to receive an order without a valid reason, additional shipping or return-to-origin charges may apply to future orders.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Qudrat K Rang
Email: herbaloil873@gmail.com

Last Updated: August 27, 2026